Your GDPR rights

1. Who is the data controller?

The LGCYBox project is the data controller for the personal data you enter while using the service. Contact: [email protected].

2. What we hold and why

See the Privacy Policy for a complete list of what we collect, where we keep it, and what we use it for. The short version: account data, your memos (financial, personal, funeral wishes), your trustees, your optional medical profile, operational logs, and any death notifications submitted about you.

3. Your rights, point by point

3.1 Right to be informed

You have the right to know what we do with your data. The Privacy Policy is the formal answer; this page is the rights-focused one.

3.2 Right of access

You can download an export of everything we hold for your account at any time:

• Sign in and visit Download my data.
• The export is a ZIP containing one JSON per memo type, plus your trustees, plus the non-encrypted profile metadata. Memo titles and bodies are decrypted in the export.
• Uploaded files (video / image memos) are not bundled into the ZIP; the export lists their S3 URLs.

If the self-service export is not enough for your purposes, email [email protected] and we will provide a Subject Access Response within one calendar month.

3.3 Right to rectification

You can edit any of your data inline:

• Edit profile for name, date of birth, country and phone number.
• Open any memo's detail page and click "Update memo" to fix its title or details.
• Open any trustee's detail page and click "Update trustee" to fix their contact details.

Free-tier limitations: deleting always works, but creating and updating require an active subscription. See Pricing.

3.4 Right to erasure ("right to be forgotten")

You can delete your entire account at Delete my account. We require you to re-enter your password and type a confirmation phrase. On submission:

• Your User row, Profile, all memos (encrypted bodies and metadata), all trustees, your medical profile (and its access-log entries), and your notification preferences are deleted in a single transaction.
• Any uploaded video / image files in our private S3 bucket are deleted as part of the cascade.
• Audit-log entries naming you may be retained for up to 12 months for fraud-prevention purposes, then deleted. We do this under our legitimate-interests basis.

You can also delete individual memos and trustees from their respective detail pages without closing your account, regardless of subscription status.

3.5 Right to restrict processing

If you would like us to stop processing your data while you contest something we hold, email [email protected]. We will freeze the affected data until the issue is resolved.

3.6 Right to data portability

The Download my data export described in §3.2 above produces JSON files designed to be machine-readable. You can take that ZIP to any other service that accepts the same shape, or transform it programmatically.

3.7 Right to object

You can object to specific processing activities:

• Outbound notification emails — turn each category off in Notification preferences.
• Other processing — email [email protected] with the specific objection.

3.8 Rights related to automated decision-making

We do not perform automated profiling or solely-automated decision-making against you. Death notifications are reviewed by a human before any release, and you have a contest window before any memos go out.

4. How long we keep things

While your account is open, we keep everything you have entered. After your account is closed (whether by you or by us), we delete account-scoped data within 30 days. Audit log entries naming you may be retained for up to 12 months.

5. Lawful basis

• Performance of contract: running your account and delivering memos to your trustees on the conditions you agreed to at signup.
• Legal obligation: compliance with tax, accounting and law-enforcement requests where applicable.
• Legitimate interests: abuse prevention (rate limiting, brute-force lockouts) and the audit log.
• Consent: any non-essential processing we add later will ask for your consent first.

6. Where your data lives

Your data is processed and stored within the EU. Your account, memos and trustee details are held — in encrypted form — in a PostgreSQL database hosted by Neon in the eu-central-1 (Frankfurt, Germany) region; media files and encrypted backups are stored in Amazon S3 in the eu-north-1 (Stockholm, Sweden) region. Data remains encrypted in transit and at rest at all times.

Outbound email is sent through Amazon SES in the eu-north-1 (Stockholm, Sweden) region. The contents of any email we send — including trustee invitations and the release emails containing the memos (and, if you opted in, the medical profile) you addressed to a trustee — are transmitted and processed within the EU. We do not transfer your personal data outside the EU/EEA for storage or email. Traffic to and from the site is delivered via Cloudflare's global content-delivery network, which may process requests in transit outside the EU under the data-processing terms of our Cloudflare agreement.

7. Sub-processors

We rely on the following sub-processors to run the service. Each processes your personal data only as needed to provide its part of the infrastructure, under a data-processing agreement:

• Neon — managed PostgreSQL database hosting your account, memos and trustee details (stored in encrypted form only). Location: eu-central-1 (Frankfurt, Germany — EU).
• Amazon Web Services (AWS) — private Amazon S3 storage for media files and encrypted backups, and the Amazon SES gateway that sends our outbound email. Location: eu-north-1 (Stockholm, Sweden — EU).
• Cloudflare — DNS, TLS termination, web-application firewall and content delivery for traffic to and from the site. Processes requests in transit across its global network.

We will give notice before adding or replacing a sub-processor that handles your personal data.

8. Complaints

If you are not happy with how we have handled your data, you can complain to the UK Information Commissioner's Office at ico.org.uk, or your local supervisory authority within the EU. We would prefer you contact us first — [email protected] — so we have a chance to resolve the issue.